What's the secret to creating incredible digital experiences? A disciplined process. We believe that delivering incredible experiences requires a great team, keen attention to your customers, a deep understanding of their business objectives, and a demonstrated collaborative methodology that has been sharpened over time to deliver results. Our approach is a culmination of demonstrated practices and lessons learned from delivering over hundreds of experiences over the past 14 years.
What business challenges are you facing?
What's the rate of return from your technology investment?
Should you build or buy a solution?
Where there are questions, we work to find answers. Project Inception brings together the project stakeholders to conceptualize the project vision, identify major goals and define success,
Early on, we believe high-level project roadmaps along with detailed project plans are key to ensuring on-time, under-budget deliveries. Before initiating Agile project governance processes, we provide financial models to assist your business leaders in forecasting the overall project feasibility. We help to identify potential legal risks, such as issues associated with technology licensing, patents, copyrights and other forms of intellectual property rights. We also collect information pertaining to an overall brand strategy, along with defining product marketing and sales objectives. From a technology perspective, we research your existing applications, systems and integrations. You won’t find us leaning toward one technology or another and then imposing it on your organization. We fully analyze all existing technology infrastructure, operating environments, security, compliance and regulatory constraints, and then adapt where it makes sense, mitigate risks and transform them into true business value.
What's the rate of return from your technology investment?
Should you build or buy a solution?
Where there are questions, we work to find answers. Project Inception brings together the project stakeholders to conceptualize the project vision, identify major goals and define success,
Early on, we believe high-level project roadmaps along with detailed project plans are key to ensuring on-time, under-budget deliveries. Before initiating Agile project governance processes, we provide financial models to assist your business leaders in forecasting the overall project feasibility. We help to identify potential legal risks, such as issues associated with technology licensing, patents, copyrights and other forms of intellectual property rights. We also collect information pertaining to an overall brand strategy, along with defining product marketing and sales objectives. From a technology perspective, we research your existing applications, systems and integrations. You won’t find us leaning toward one technology or another and then imposing it on your organization. We fully analyze all existing technology infrastructure, operating environments, security, compliance and regulatory constraints, and then adapt where it makes sense, mitigate risks and transform them into true business value.
How do we know we are solving the "right" problem?
What problems are your customers facing?
Are there unknown drivers fueling the problem?
Exceptional strategy begins with creative problem solvers skilled in a wide variety of disciplines that center around human-centered design, technology, innovation, and business. Disciplines that come to life with tools like expert interviews, persona development, empathy mapping, 3D journey mapping, and Motivational Design (click here to see a PDF explaining Motivational Design) just to name a few.
During the Strategy phase, we do more than simply research; we do what it takes to experience your situation firsthand. We get into the trenches with your people to understand their perspective, in their own words and we see how they work with our own eyes. We shake hands and get to know automotive technicians, watch how firefighters interact during emergencies, and crawl around in attics with HVAC dealers to truly understand the needs of people in the field. We observe, analyze, and synthesize every aspect–of your business, your people, your customers, and your technology.
We apply what we learn in this Strategy phase to develop a clear set of user insights, user goals, and business requirements. These outputs directly impact both design and technology decisions. Have you already done the research before talking to us? Many of our customers have and that works for us too. We’ll quickly review and validate the research so we can move to designing an incredible experience that will be rapidly adapted and embraced by both your business and your customers.
What problems are your customers facing?
Are there unknown drivers fueling the problem?
Exceptional strategy begins with creative problem solvers skilled in a wide variety of disciplines that center around human-centered design, technology, innovation, and business. Disciplines that come to life with tools like expert interviews, persona development, empathy mapping, 3D journey mapping, and Motivational Design (click here to see a PDF explaining Motivational Design) just to name a few.
During the Strategy phase, we do more than simply research; we do what it takes to experience your situation firsthand. We get into the trenches with your people to understand their perspective, in their own words and we see how they work with our own eyes. We shake hands and get to know automotive technicians, watch how firefighters interact during emergencies, and crawl around in attics with HVAC dealers to truly understand the needs of people in the field. We observe, analyze, and synthesize every aspect–of your business, your people, your customers, and your technology.
We apply what we learn in this Strategy phase to develop a clear set of user insights, user goals, and business requirements. These outputs directly impact both design and technology decisions. Have you already done the research before talking to us? Many of our customers have and that works for us too. We’ll quickly review and validate the research so we can move to designing an incredible experience that will be rapidly adapted and embraced by both your business and your customers.
Intuitive designs that produce results via a collaborative, iterative process.
With the big picture thinking understood and the strategic direction mapped out, we move to the next step in our process – Design. We believe design is much more than pixels, it’s creatively solving real business challenges. It begins with information architecture and moves into workflow, motion, gestures, usability, branding, typography, color, and style — all in the context of the targeted delivery medium and devices. It’s Design with a capital “D.”
We also believe that design can’t happen in a vacuum. Our design approach is both iterative and collaborative and you are a critical part of the experience. We stress face-to-face kickoff meetings, frequent iterations of wireframes, high-fidelity designs, and a constant feedback loop. Additionally, design without the oversight of technology is a recipe for disaster. The creativity and uniqueness across our experiences is anchored by what’s plausible–sanity checking design along the way with technical expertise to ensure that your experience can be delivered on time and within your budget.
With the big picture thinking understood and the strategic direction mapped out, we move to the next step in our process – Design. We believe design is much more than pixels, it’s creatively solving real business challenges. It begins with information architecture and moves into workflow, motion, gestures, usability, branding, typography, color, and style — all in the context of the targeted delivery medium and devices. It’s Design with a capital “D.”
We also believe that design can’t happen in a vacuum. Our design approach is both iterative and collaborative and you are a critical part of the experience. We stress face-to-face kickoff meetings, frequent iterations of wireframes, high-fidelity designs, and a constant feedback loop. Additionally, design without the oversight of technology is a recipe for disaster. The creativity and uniqueness across our experiences is anchored by what’s plausible–sanity checking design along the way with technical expertise to ensure that your experience can be delivered on time and within your budget.
Flawless performance that's built for the future and integrated into your systems.
Once the design of an experience is determined, it’s time to build it and make it work. Our roots lie in best-of-breed engineering. Enterprise IT is a core part of our DNA. Our size and breadth allow us to offer full stack development services including mobile, web, desktop, embedded, back end, content management, and data services. If it has a screen, you can bet we’ve built for it. Our developers work hand-in-hand with our design team and your technical teams for constant collaboration leveraging Agile backlogs, sprints, scrums and retrospectives. Continuous integration, continuous test, builds and deployments result in the delivery of cohesive, beautiful digital experiences that perform under load as good as they look.
We know not all technologies will fit with your existing processes or legacy systems so we invest in understanding a wide breadth of technologies so that we deliver the right experience for the right person on the right device, every time.
Once the design of an experience is determined, it’s time to build it and make it work. Our roots lie in best-of-breed engineering. Enterprise IT is a core part of our DNA. Our size and breadth allow us to offer full stack development services including mobile, web, desktop, embedded, back end, content management, and data services. If it has a screen, you can bet we’ve built for it. Our developers work hand-in-hand with our design team and your technical teams for constant collaboration leveraging Agile backlogs, sprints, scrums and retrospectives. Continuous integration, continuous test, builds and deployments result in the delivery of cohesive, beautiful digital experiences that perform under load as good as they look.
We know not all technologies will fit with your existing processes or legacy systems so we invest in understanding a wide breadth of technologies so that we deliver the right experience for the right person on the right device, every time.
Rigorously tested across devices. Successfully deployed locally or in the cloud, both on-schedule and within budget.
Our process doesn’t stop with development. In a world of so many browsers, so many devices–and so little time–quality assurance (QA) is a critical component of any digital experience. We believe delivery means that the experience is built, tested, and aligned with your specifications so it's ready for business. Our delivery process is structured to be flexible to your needs. We can manage the end-to-end responsibilities of quality assurance and delivery with a 100% Technology Robots or we can incorporate your internal QA staff and experts into the mix. Our QA testers write all functional test scripts based on the use cases outlined during strategy. They're responsible for regularly testing the builds and filing defects for the team to address. We also use test automation frameworks to handle redundant tasks and improve delivery timeframes.
You can take comfort knowing that we will work with you to guarantee not only a great product, but a successful roll-out. We will work side-by-side with you and help you deploy either on-prem, hybrid, or in the cloud.
Our process doesn’t stop with development. In a world of so many browsers, so many devices–and so little time–quality assurance (QA) is a critical component of any digital experience. We believe delivery means that the experience is built, tested, and aligned with your specifications so it's ready for business. Our delivery process is structured to be flexible to your needs. We can manage the end-to-end responsibilities of quality assurance and delivery with a 100% Technology Robots or we can incorporate your internal QA staff and experts into the mix. Our QA testers write all functional test scripts based on the use cases outlined during strategy. They're responsible for regularly testing the builds and filing defects for the team to address. We also use test automation frameworks to handle redundant tasks and improve delivery timeframes.
You can take comfort knowing that we will work with you to guarantee not only a great product, but a successful roll-out. We will work side-by-side with you and help you deploy either on-prem, hybrid, or in the cloud.